Refund and Return Policy

We want you to be completely satisfied with your purchase. If you're not, our customer support team is here to help.

1. RETURNS

We accept returns within 30 days of delivery.

Items must be unused, undamaged, and in their original condition, with all tags, accessories, and packaging intact.

All returns must be requested in advance by contacting hello@rovenze.com.

2. CHANGE OF MIND

If you are not completely satisfied with your purchase or wish to return an item due to personal preference, you may request a return within 30 days of delivery.

Items must meet our return eligibility requirements.

Customers are responsible for return shipping costs for changes of mind or personal preferences, where permitted by law.

We do not provide prepaid return shipping labels in these cases.

3. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item, please contact us at hello@rovenze.com within 7 days of delivery, including your order number and clear photos of the issue.

Once your request has been reviewed and approved, we will offer a replacement or a full refund at no additional cost.

This notification period does not limit your statutory consumer rights or warranties.

4. EXCHANGES

We accept exchange requests within 30 days of delivery, provided the items are in their original condition.

For exchanges due to personal preference, customers are responsible for return shipping and reshipping costs, where permitted by law.

Exchanges due to defective or incorrectly shipped items will be handled at no additional cost.

All exchanges are subject to product availability.

5. RETURN PROCESS

To request a return, please contact us at hello@rovenze.com.

Our customer support team will review your request and provide the necessary return instructions and shipping address.

Please do not send items back without prior authorization.

We recommend using a trackable shipping service.

6. REFUNDS

Once we receive and inspect your returned item, we will notify you of the refund approval.

Approved refunds will be issued to your original payment method within 3 to 10 business days, depending on your financial institution.

We do not charge restocking fees.

7. CONSUMER RIGHTS

We respect all applicable consumer protection laws.

Customers in the European Union have a statutory 14-day right of withdrawal for eligible online purchases. We voluntarily extend the return request period to 30 days from delivery.

Nothing in this policy limits or excludes your statutory consumer rights.

8. CONTACT INFORMATION

For any questions regarding returns, exchanges, or refunds, please contact our customer support team.

Email: hello@rovenze.com