Terms of Service

TERMS OF SERVICE

Welcome to Rovenze.

By accessing our website or purchasing from our store, you agree to the following terms and conditions, subject to applicable consumer protection laws.

1. ELIGIBILITY

You must be at least 18 years old to place an order on our website.

Products sold are intended for personal use only and not for unauthorized commercial resale.

2. PRODUCTS AND ACCURACY

We strive to provide accurate product descriptions, images, and information.

However, slight variations in color, texture, or appearance may occur due to individual screen settings or manufacturing processes.

We are committed to providing products that meet our quality standards and match their descriptions.

3. PRICING AND PAYMENTS

Prices are subject to change without prior notice. However, confirmed orders will not be affected by subsequent price changes.

By placing an order, you authorize payment through your selected payment method.

We reserve the right to cancel, limit, or refuse orders that appear fraudulent, suspicious, or violate our policies, subject to applicable laws.

4. ORDER PROCESSING AND SHIPPING

Orders are typically processed within 1 to 3 business days (Monday to Friday).

We offer the following shipping options:

FREE STANDARD SHIPPING
Estimated Delivery: 7–12 business days

EXPRESS SHIPPING
Estimated Delivery: 5–8 business days
Shipping cost calculated at checkout.

Delivery times begin once the order has been dispatched.

Please note that delivery estimates may vary depending on destination, customs procedures, weather conditions, high-demand periods, or carrier delays.

All orders include tracking information, which will be sent by email once the order has been dispatched.

5. ORDER CANCELLATIONS

Customers may request an order cancellation before shipment.

If the order has not yet been dispatched, a full refund will be issued.

Once an order has been shipped, cancellation and return requests will be handled according to our Return & Refund Policy and applicable consumer protection laws.

6. RETURNS AND REFUNDS

We accept eligible returns within 30 days of delivery.

Returned items must meet the conditions outlined in our Return & Refund Policy.

Customers are responsible for return shipping costs for changes of mind or personal preferences, where permitted by law.

For complete information regarding returns, exchanges, and refunds, please refer to our Return & Refund Policy.

7. CHARGEBACKS AND DISPUTES

We encourage customers to contact our support team at hello@rovenze.com if they experience any issues with their orders.

Our goal is to resolve concerns quickly, fairly, and professionally.

Customers are encouraged to contact us before initiating a payment dispute whenever possible.

Nothing in these terms limits your right to dispute a transaction with your payment provider.

8. LIMITATION OF LIABILITY

We strive to provide accurate information, reliable services, and quality products.

To the fullest extent permitted by applicable law, we are not responsible for indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these terms excludes or limits liability that cannot legally be excluded, including mandatory consumer protection rights.

9. CONSUMER RIGHTS

We respect all applicable consumer protection laws.

Customers may have additional rights depending on their country of residence.

Nothing in these Terms of Service limits or overrides mandatory statutory consumer rights.

10. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service when necessary.

Any changes will be published on this page.

Changes will not retroactively alter the terms of orders already confirmed, except where permitted or required by law.

11. CONTACT INFORMATION

If you have any questions regarding these Terms of Service, your order, or our policies, please contact our customer support team.

Email: hello@rovenze.com