Shipping Policy
At Rovenze, we are committed to delivering your order as quickly and transparently as possible.
1. ORDER PROCESSING
All orders are processed within 1 to 3 business days (Monday to Friday).
During this time, your order is carefully prepared, packed, and handed over to the shipping carrier.
Please note that processing times are separate from shipping times.
2. SHIPPING METHODS & DELIVERY TIMES
We offer two shipping options to suit your needs:
FREE STANDARD SHIPPING
Estimated Delivery: 7–12 business days
Cost: FREE
EXPRESS SHIPPING
Estimated Delivery: 5–8 business days
Cost: Calculated at checkout
Delivery times begin once your order has been dispatched.
Please note that delivery times are estimates and may vary depending on your location, customs procedures, weather conditions, high-demand periods, or carrier delays.
3. ORDER TRACKING
All orders include tracking information, allowing you to follow your package throughout the delivery process.
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
You can track your order directly through our website or the shipping carrier's tracking portal.
4. CUSTOMS & TAXES
NO HIDDEN FEES
All applicable taxes, duties, and customs fees are included in the final price displayed at checkout.
Customers will not be required to pay additional customs charges upon delivery.
The price displayed at checkout is the final price you pay.
5. LOST OR DAMAGED PACKAGES
If your order arrives damaged, please contact us within 7 days of delivery and provide clear photos of the issue.
After reviewing your request, we will arrange a replacement or refund at no additional cost.
This notification period does not limit your statutory consumer rights.
If your package is marked as delivered but cannot be located, we recommend checking with neighbors, household members, or your local post office before contacting our support team for assistance.
6. CONTACT INFORMATION
For any questions regarding shipping, tracking, or delivery, please contact our customer support team.
Email: hello@rovenze.com